Terms of service

Introduction
At Niluma, clarity and trust are part of the experience.
These Terms of Service exist to protect both you and us, and to ensure a refined and transparent journey.

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OVERVIEW

Welcome to Niluma. The terms “we”, “us” and “our” refer to Niluma. Niluma operates this store and website, including all related information, content, features, tools, products and services (the “Services”), in order to provide you with a curated shopping experience. Niluma is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (“Terms”), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they include important information about your legal rights, including warranty disclaimers and limitations of liability.

By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree, you may not access or use our Services.

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SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your place of residence and that you have consented to any minor dependents using the Services on devices you own or manage.

You may be required to provide personal information such as email address, billing, payment, and shipping details. You represent that all information provided is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Accounts may not be transferred, sold, or assigned.

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SECTION 2 – OUR PRODUCTS

We make every effort to accurately display our products. However, colors or appearance may vary depending on device settings.

While we strive to represent our creations as accurately as possible, we do not warrant that the appearance or quality of any product will fully meet individual expectations.

Product descriptions, availability, and quantities are subject to change without notice at our sole discretion.

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SECTION 3 – ORDERS

Placing an order constitutes an offer to purchase. Niluma reserves the right to accept or decline any order. An order is not accepted until payment has been received and confirmed.

Please review your order carefully before submission, as cancellations may not be possible after acceptance. If an order is modified or cancelled, we will attempt to notify you using the contact information provided.

Returns and exchanges are governed solely by our Refund Policy [LINK].

Purchases are for personal or household use only and not for resale or export.

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SECTION 4 – PRICES AND BILLING

Prices and promotions may change without notice. The price charged will be the price in effect at the time of order confirmation and does not include taxes, shipping, customs, or import duties unless stated otherwise.

You agree to provide accurate payment and account information and authorize us to charge your selected payment method for all applicable fees.

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SECTION 5 – SHIPPING AND DELIVERY

Delivery times are estimates only and not guaranteed. We are not responsible for delays caused by carriers, customs, or circumstances beyond our control.

Risk of loss and title pass to you upon transfer to the carrier.
When possible, our team remains available to assist with shipping-related inquiries.

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SECTION 6 – INTELLECTUAL PROPERTY

All content, trademarks, designs, text, images, and materials on the Services are owned by Niluma or its licensors and are protected by applicable intellectual property laws.

The Services may be used for personal, non-commercial purposes only.

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SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools “as is” and “as available” without warranties or liability.

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SECTION 8 – THIRD-PARTY LINKS

We are not responsible for third-party websites or content accessed through the Services. Use of third-party services is at your own risk.

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SECTION 9 – RELATIONSHIP WITH SHOPIFY

Niluma is powered by Shopify; however, all transactions are between you and Niluma. Shopify bears no responsibility for purchases made through the store.

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SECTION 10 – PRIVACY POLICY

All personal data is governed by our Privacy Policy [LINK] and may also be subject to Shopify’s Privacy Policy.

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SECTION 11 – FEEDBACK

We value thoughtful feedback as part of our continuous refinement.
By submitting feedback, you grant Niluma a perpetual, royalty-free right to use it without obligation to compensate or respond.

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SECTION 12 – ERRORS AND OMISSIONS

We reserve the right to correct errors or inaccuracies and to cancel orders if information is incorrect, without prior notice.

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SECTION 13 – PROHIBITED USES

You may use the Services only for lawful purposes. We reserve the right to suspend or terminate access for violations.

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SECTION 14 – TERMINATION

We may terminate or suspend access at any time. Obligations incurred prior to termination remain enforceable.

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SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and products are provided “as is” and “as available” without warranties of any kind, to the fullest extent permitted by law.

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SECTION 16 – LIMITATION OF LIABILITY

To the maximum extent permitted by law, Niluma shall not be liable for any indirect, incidental, or consequential damages.

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SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Niluma and Shopify from claims arising from your breach of these Terms or misuse of the Services.

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SECTION 18 – SEVERABILITY

If any provision is found unenforceable, the remaining provisions remain valid.

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SECTION 19 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and Niluma.

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SECTION 20 – ASSIGNMENT

You may not assign these Terms without written consent. Niluma may assign freely.

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SECTION 21 – GOVERNING LAW

These Terms are governed by the laws of the country in which Niluma is legally established.

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SECTION 22 – HEADINGS

Headings are for convenience only.

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SECTION 23 – CHANGES TO TERMS

Continued use of the Services after changes are posted constitutes acceptance of the updated Terms.

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SECTION 24 – CONTACT INFORMATION

Questions regarding these Terms may be sent to:
info@niluma.eu
niluma.eu
Devonská 9, 152 00 Praha 5-Barrandov. Prague, Czech Republic
Ičo: 17307961